{"id":6389,"date":"2018-05-14T13:44:38","date_gmt":"2018-05-14T13:44:38","guid":{"rendered":"https:\/\/help.fromdoppler.com\/es\/?p=6389"},"modified":"2025-09-04T15:59:41","modified_gmt":"2025-09-04T15:59:41","slug":"cancelar-envio-en-progreso","status":"publish","type":"post","link":"https:\/\/helpqa.fromdoppler.com\/es\/cancelar-envio-en-progreso\/","title":{"rendered":"C\u00f3mo detener un env\u00edo en progreso de una Campa\u00f1a"},"content":{"rendered":"<p>\u00bfA qui\u00e9n no le ha pasado? Hab\u00edas revisado cada detalle del env\u00edo y estabas seguro de haber hecho todo de forma correcta. Hiciste clic en \u201cEnviar Campa\u00f1a\u201d y\u2026 \u00a1Te diste cuenta de que faltaba algo! Un enlace, un error de ortograf\u00eda, a todos nos puede pasar. Errar es humano.<\/p>\n<p>\u00bfQu\u00e9 hacer en estos casos? Doppler te permite <strong>detener un env\u00edo en progreso para evitar que llegue a los destinatarios.<\/strong><\/p>\n<h2>\u00bfC\u00f3mo detener un env\u00edo en progreso?<\/h2>\n<p><iframe title=\"Capsula Detener envio en progreso\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/t-6csWsstQg?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<p>Una vez que hayas hecho clic en <strong>\u201cEnviar Campa\u00f1a\u201d<\/strong>, la misma pasar\u00e1 a la secci\u00f3n de <strong>\u201cCampa\u00f1as Programadas\u201d<\/strong> y aparecer\u00e1 a la derecha de la pantalla, justo despu\u00e9s de su nombre, un texto que dice <strong>\u201cDetener Env\u00edo\u201d<\/strong>.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-8132\" src=\"https:\/\/help.fromdoppler.com\/wp-content\/uploads\/2018\/05\/image-52-300x96.png\" alt=\"detener envio\" width=\"600\" height=\"192\" srcset=\"https:\/\/helpqa.fromdoppler.com\/wp-content\/uploads\/2018\/05\/image-52-300x96.png 300w, https:\/\/helpqa.fromdoppler.com\/wp-content\/uploads\/2018\/05\/image-52-768x246.png 768w, https:\/\/helpqa.fromdoppler.com\/wp-content\/uploads\/2018\/05\/image-52.png 981w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/p>\n<p>Al hacer clic sobre <strong>\u201cDetener Env\u00edo\u201d<\/strong>, aparecer\u00e1 un mensaje pregunt\u00e1ndote si est\u00e1s seguro de detener el env\u00edo de la Campa\u00f1a.<\/p>\n<p><img decoding=\"async\" class=\"wp-image-6391 aligncenter\" src=\"https:\/\/help.fromdoppler.com\/wp-content\/uploads\/2018\/05\/ES-2-1.png\" alt=\"Leyendo detener env\u00edo\" width=\"700\" height=\"393\" srcset=\"https:\/\/helpqa.fromdoppler.com\/wp-content\/uploads\/2018\/05\/ES-2-1.png 976w, https:\/\/helpqa.fromdoppler.com\/wp-content\/uploads\/2018\/05\/ES-2-1-300x168.png 300w, https:\/\/helpqa.fromdoppler.com\/wp-content\/uploads\/2018\/05\/ES-2-1-768x431.png 768w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><\/p>\n<p>Si lo est\u00e1s, elige la opci\u00f3n <strong>\u201cDetener env\u00edo\u201d<\/strong>. El mismo dejar\u00e1 de procesarse, aunque hay un detalle importante que debes tener en cuenta: <strong>algunos Contactos ya podr\u00edan haberlo recibirlo antes<\/strong> de presionar la opci\u00f3n de Detener env\u00edo. En esos casos aparecer\u00e1 el siguiente mensaje:<\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-6392\" src=\"https:\/\/help.fromdoppler.com\/wp-content\/uploads\/2018\/05\/ES-3-1.png\" alt=\"Suscriptores que ya recibieron el env\u00edo detenido\" width=\"700\" height=\"364\" srcset=\"https:\/\/helpqa.fromdoppler.com\/wp-content\/uploads\/2018\/05\/ES-3-1.png 1015w, https:\/\/helpqa.fromdoppler.com\/wp-content\/uploads\/2018\/05\/ES-3-1-300x156.png 300w, https:\/\/helpqa.fromdoppler.com\/wp-content\/uploads\/2018\/05\/ES-3-1-768x400.png 768w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><\/p>\n<p>En este \u00faltimo caso, <strong>los correos que fueron finalmente enviados se contabilizar\u00e1n dentro de tu cuenta e impactar\u00e1n en los cr\u00e9ditos \/ Emails enviados.<\/strong><\/p>\n<p>Luego de haber detenido el env\u00edo, este aparecer\u00e1 en la secci\u00f3n de Campa\u00f1as <strong>\u201cEnviadas\u201d<\/strong>. Puedes buscarla all\u00ed y replicarla para poder modificarla despu\u00e9s.<\/p>\n<h2>\u00bfC\u00f3mo proseguir despu\u00e9s de detener el env\u00edo de una Campa\u00f1a?<\/h2>\n<h3>Enviar fe de erratas a los Contactos que la recibieron<\/h3>\n<ol>\n<li>Ingresa al <a href=\"https:\/\/help.fromdoppler.com\/es\/conoce-el-sumario-de-reportes-de-doppler\/\" target=\"_blank\" rel=\"noopener\">Reporte de la Campa\u00f1a<\/a>.<\/li>\n<li>Dir\u00edgete a la secci\u00f3n Tasa de Entrega y haz clic en <strong>\u201cVer Detalles\u201d.<\/strong><\/li>\n<li>Descarga los Reportes de Emails Abiertos e Emails Sin Abrir.<\/li>\n<li>Con todos ellos arma un <a href=\"https:\/\/help.fromdoppler.com\/es\/como-crear-un-archivo-para-importar-mi-lista-de-suscriptores\" target=\"_blank\" rel=\"noopener\">archivo Excel<\/a>.<\/li>\n<li><a href=\"https:\/\/help.fromdoppler.com\/es\/como-importar-una-lista-de-suscriptores\/\" target=\"_blank\" rel=\"noopener\">Importa ese archivo como Lista<\/a> en Doppler y haz el env\u00edo de fe de erratas.<\/li>\n<\/ol>\n<h3>Enviar nueva Campa\u00f1a a los Contactos que no recibieron la primera<\/h3>\n<ol>\n<li>Una vez que hayas realizado los cambios que deseas en la Campa\u00f1a y sea el turno de definir los destinatarios, <strong>selecciona ambas Listas:<\/strong> la que utilizaste en el env\u00edo original y la que acabas de importar con los que recibieron la primera Campa\u00f1a.<\/li>\n<li><strong>Resta del env\u00edo la Lista que contiene a los Contactos que recibieron el env\u00edo original<\/strong>, tal como ves en la imagen debajo. Esto har\u00e1 que tu Campa\u00f1a llegue a todos los contactos excepto a los que ya recibieron la fe de erratas.<\/li>\n<\/ol>\n<p><img decoding=\"async\" class=\"alignnone wp-image-11135\" src=\"https:\/\/help.fromdoppler.com\/wp-content\/uploads\/2018\/05\/image-1.png\" alt=\"\" width=\"801\" height=\"335\" srcset=\"https:\/\/helpqa.fromdoppler.com\/wp-content\/uploads\/2018\/05\/image-1.png 878w, https:\/\/helpqa.fromdoppler.com\/wp-content\/uploads\/2018\/05\/image-1-300x125.png 300w, https:\/\/helpqa.fromdoppler.com\/wp-content\/uploads\/2018\/05\/image-1-768x321.png 768w\" sizes=\"(max-width: 801px) 100vw, 801px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>\u00a1Eso es todo! Esperamos que esta funcionalidad te sea de utilidad.<\/p>\n<p><strong>\u00a1Que tengas una gran Campa\u00f1a!<\/strong><\/p>","protected":false},"excerpt":{"rendered":"<p>Seguramente hayas enviado una Campa\u00f1a antes de tiempo y no has podido hacer nada para evitarlo. \u00bfA qui\u00e9n no le ha pasado? Lo bueno es que a partir de ahora cuentas con la opci\u00f3n de \u00abdetener env\u00edo\u00bb. En este post te contamos c\u00f3mo utilizar correctamente esta nueva funcionalidad.<\/p>\n","protected":false},"author":21,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[2],"tags":[365,645,644,646,118],"class_list":["post-6389","post","type-post","status-publish","format-standard","hentry","category-campanas","tag-campana","tag-detener","tag-detener-campana","tag-detener-envio","tag-email-marketing"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>C\u00f3mo detener el env\u00edo en progreso de una Campa\u00f1a<\/title>\n<meta name=\"description\" content=\"Seguramente hayas enviado una Campa\u00f1a antes de tiempo y no has podido hacer nada para evitarlo. 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